Weekday provision

The Urban Outreach and Response Service run in partnership between The Basement and The Whitechapel Centre offers support to those who are homeless and or street drinkers across Liverpool.

This provision is offered throughout the week and weekend and can be accessed from The Whitechapel Centre, Langsdale Street, L3 8DU.

For more information contact the Urban Outreach Team on: 0151 207 7617.


Weekday services include:

Week day drop-in – 8am-9pm Monday to Friday:
This service is available for people who are in crisis and can be accessed at any time without  appointment via the Langsdale Street centre.

Open Access for basic needs – 8am – 10am Monday to Friday:
Open-access provision for rough sleepers providing dedicated time to enable basic needs to be met, such as shower and laundry facilities, breakfast and refreshments.

Activities / Learning & Development – From 10am Monday to Friday:
Fun and informal activities as well as accredited courses and training available for all clients including street drinkers and people who are at risk of or have recently left rough sleeping.
Access to the centre, except for Hub users or those needing crisis interventions or with key working appointments will be dependent on engagement in service activities.

Activities include:

  • Engagement Sessions
  • Education & Employment Sessions

There will also be on-site surgeries from a range of external agencies including Health, Treatment Services, Chiropody and Job Club.

For an up to date time table please click here: http://www.whitechapelcentre.co.uk/education-training–enablement.html

Hub Homeless Resolution Service
The Hub provides housing and welfare advice to resolve or prevent homelessness for anyone who is rough sleeping or at risk of rough sleeping.  Each individual will be assessed and their needs identified to find suitable accommodation solutions, which may include advice and support to prevent homelessness, reconnection to former accommodation within and outside the UK where there is accommodation available to them, support to access new accommodation and a range of other solutions.

We ensure that anyone who is new to rough sleeping will have somewhere to sleep tonight and is offered a long term solution to their homelessness or housing problem.

Street Outreach service – 6am-9pm 7 days a week
Our Street Outreach service provides assertive outreach support to prevent and eradicate rough sleeping and street drinking.  The team responds to reports received through the No Second Night Out campaign in Liverpool, delivering intensive one-to-one support to help people come indoors, make positive changes in their lives and find a route out of their situation.

Teams will support both rough sleepers and street drinkers.

Hospital Outreach – 10am-6pm 7 days a week
Based at The Royal Hospital this service is to prevent discharge back to homelessness for rough sleeping clients.  We contact patients, undertake assessments of need, offer housing advice and support, and find and access appropriate housing.  Our Hospital Outreach workers will ensure patients are linked into primary care services helping ensure appropriate follow up care in order to reduce future hospital admissions.